One of our very first great customers was a major credit card issuer and they remain a great customer today. We have about a third of their fresh primary placements.
Our approach is to carefully analyze each debtor’s situation using collector notes, the credit bureau report and an asset search, and then work with the debtor to come up with the best possible resolution for both the debtor and the customer. We place a premium on obtaining as much information as we can so that subsequent collection efforts can be most effective. Getting the whole story often requires a little intuition into the borrower’s situation. We spend a lot of time working with our collection teams honing their skills in this area.
Information is important with customers too. Nobody likes surprises, so we are in constant contact with our customers to make sure they are informed of any bankruptcies, deceased, or disputes. Our technology is terrific—our customers can easily sign on to the system and see for themselves the status of accounts or get reports, which saves a lot of time for everyone.
We’ve found the key to superior performance is motivation. People work more for a manager than for a company and we work hard to keep our team motivated to achieve consistent number one performance.
